Shipping Policy

Most orders arrive 7–14 days after you order. We are not a same-day warehouse — the breakdown is below so there are no surprises.

Where we ship. We currently ship to the United States, Canada and Australia.

Cost

Shipping is free on every order — insured and fully tracked. There is no minimum spend.

Processing time

Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend are processed the next business day. During peak periods this can extend to up to 7 business days, and we'll email you if that happens.

Delivery time

Estimates below start after your order is dispatched.

United States: 5–9 business days
Canada: 6–10 business days
Australia: 6–10 business days

These are estimates, not guarantees. Peak periods, customs checks and carrier delays can add a few days.

Tracking

As soon as your order leaves our warehouse you'll receive an email with a tracking number. It can take 24–48 hours for the first scan to appear — that is normal and does not mean the parcel is lost.

Wrong or incomplete address

Please double-check your shipping address at checkout. If you spot a mistake, email support@novashieldcases.com within 12 hours of ordering and we'll correct it before dispatch. We cannot recover parcels sent to an incorrect address after dispatch.

Lost or damaged parcels

Every order is insured. If your parcel is lost in transit or arrives damaged, email us with your order number and (for damage) a photo, and we'll send a replacement or refund you.