Shipping Information

At NovaShield Cases, we are proud to offer our customers FREE shipping on all orders — no minimums, no surprises at checkout.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your chosen address. During peak periods and holidays, processing times may extend to up to 7 business days.

Estimated Shipping Times

Shipping times below are estimates and begin after your order has been dispatched.

Please note that during peak periods and holidays, shipping carriers may experience delays in transit times and tracking updates that are outside of our control. For orders shipped internationally, unexpected customs processing may also occur. Either can extend the overall delivery window beyond the estimates shown above.

Order Changes & Accurate Shipping Details

It is the customer's responsibility to ensure that all shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate details may result in delayed processing or cancellation of your order.

If our system detects an issue with your address, our customer support team will email you to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within that time, we reserve the right to cancel the order.

If you spot an error in your shipping details, please email us at support@novashieldcases.com within 24 hours of placing your order. We will do everything we can to accommodate changes, but we cannot guarantee that amendments can be made after this window — once an order enters fulfilment, it can no longer be modified.

Delayed Delivery

At NovaShield Cases, we understand that receiving your order on time matters, and we work hard to get every order out the door as quickly as possible. That said, delays can occasionally occur due to circumstances beyond our control, such as carrier backlogs, customs inspections, severe weather, or local disruptions.

If your order has not arrived within the estimated delivery window, please email support@novashieldcases.com with your order number and we will investigate on your behalf and keep you updated until it is resolved.

 

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Questions about your order? Reach our team any time at support@novashieldcases.com — we typically reply within 24 hours on business days.