Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused, with all packaging and accessories.

How to start a return
Email support@novashieldcases.com with your order number and what went wrong. We reply within one business day and send you the return address and instructions then, so you always ship to the right place. Items sent back to us without requesting a return first cannot be accepted.

Damages, defects and wrong items
Please inspect your order when it arrives. If it is damaged, defective, or the wrong model, email us with a photo and we will replace it or refund you. You do not pay return shipping in these cases.

Ordered the wrong iPhone model?
Email us within 12 hours of ordering and we will change it before dispatch at no charge. If it has already shipped, the 30-day return still covers you.

Non-returnable items
Gift cards cannot be returned. Everything else we sell is covered by this policy, including discounted items.

Exchanges
The fastest way to get what you want is to return the item you have and place a new order for the one you want.

European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition you received it, unused and in its original packaging, and you will need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you are refunded automatically to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we approved your return, email support@novashieldcases.com.